Join our Team

Interested candidates may email your resume to Dana Baldwin , Supervisor, Human Resources and/or print our application and mail or fax to us.

Fax to 417-887-2814,
or mail to:
American National Corporate Centre
Human Resources
1949 East Sunshine
Springfield, MO 65899-0001

For general inquiries, please send your resume and salary history. All materials will be kept in strictest confidence. ANPAC^® is an Equal Opportunity Employer.
ANPAC's home office provides a variety of job opportunities.

What We Offer>>

Divisions at ANPAC^®

Accounting Services

The Accounting Department handles the financial transactions for the company. They keep day-by-day records of business transactions, prepare financial statements and tax returns, prepare and file reports required by state insurance divisions, and issue payroll as well as other types of checks.

Current Openings in Accounting Services:

Actuarial Services

The Actuarial Services Department determines and justifies rates for automobile, homeowners, and rental owner lines of insurance. They are also accountable for auto, homeowners and rental owners rates, rating rules, forms, as well as product development of all underwriting rules and standards.

Current Openings in Actuarial Services:

Claims Services

The Claims Services Division is responsible for handling and settling claims. They work with Divisional Support's Special Investigations Unit (SIU), Minor Impact Soft Tissue Unit (MIST), and industry officials to control severity as well as handle the administration of claim files and draft requests.

Current Openings in Claims Services:
Claims Representative

Location:	Springfield, Missouri
Education / Experience:	College degree required or equivalent industry experience or advanced degree; insurance training preferred.
Specific Training:	A Minimum of 2 years of telephone adjusting or equivalent field experience is preferred, including previous training or experience in determining liability, negotiating settlements, reviewing estimates and understanding medical terminology.
Specific Abilities:	Ability to handle moderate size first and third party claims. Good claims investigative skills. Ability to negotiate claim settlements effectively with attorneys. Must be able to work with the public and company personnel cordially and respectfully. Bilingual (Spanish speaking) skills preferred. Must have considerable knowledge of policy forms and coverages. Medical terminology is helpful.
Position Information:	Assume responsibility for low to medium severity injury claims, including soft tissue, etc. Review facts of loss and details of coverage via the computer system. Determine investigative needs to assess liability and set proper reserves. Document computer log with results of review and intentions for handling. Contact relevant parties. Take recorded statement, discussing liability, any MIST issues, identify SIU factors, etc. Explain claims process, medical forms and coverages. Document contact with all parties. Send appropriate medical forms. Determine inspection needs, order police reports, scene investigation, take witness statements, review Material Damage photos, order medical reports, etc. Assess any follow-up investigative needs. Compile information for decision making with recognition/discussion of claims committee and reinsurance issues, where appropriate. Evaluate the medical injury exposure within guidelines, and make appropriate and timely payments. Communicate and negotiate decision with appropriate parties to conclusion.

Claims Representative Assistant

Location:	Springfield, Missouri
Education / Experience:	High school education required; insurance training preferred; some post-secondary education preferred.
Specific Training:	Proficient use of personal computer is required; training and experience with MS Outlook, Excel and MS Word preferred.
Specific Abilities:	Effective oral and written communications skills required. Pleasant and professional telephone manner essential. Must be able to work with public and company personnel cordially and respectfully. Must possess the ability to properly organize priorities. Typing ability of 40 wpm required. Must be able to locate and navigate through the state insurance department websites to obtain applications or review bulletins regarding changes in licensing requirements.
Position Information:	Indexing of all claims documents, including the review and distribution of incoming mail. Maintain divisional copy and fax machines, including sorting/distributing incoming faxes. Report divisional absenteeism to Claims Support and Switchboard operations each morning. Take overflow calls, take messages, and answer basic claim related questions. Organize and manage supplies for the division - maintaining an adequate inventory. Assist field staff and CR's with correspondence and drop scan process, as required. May provide clerical support to managers and director, including special projects and other duties as assigned.

Claims Representative Physical Damage

Location:	Springfield, Missouri
Education / Experience:	College degree required or equivalent work experience. Insurance training preferred.
Specific Training:	MS Word and Outlook experience/proficiency preferred. Good keyboarding speed, at least 30 wpm.
Specific Abilities:	Must possess and utilize effective oral and written communication skills. Must be able to work with public and company personnel cordially and respectfully. Must possess the ability to properly plan and organize priorities.
Position Information:	Assume responsibility for non-injury claims. Review facts of loss and details of coverage via the computer system. Determine investigative needs to assess liability. Document computer log with results of review and intentions for handling. Contact relevant parties. Take recorded statement. Explain claims process and coverages. Begin investigation by discussing liability, any injuries, ask MIST questions, identify SIU factors, etc. Document contact with insured. Determine inspection needs, order police reports, scene photos, take witness statements, review Material Damage photos, etc. Assess any follow-up investigative needs. Compile information for decision-making. Determine theory of liability, make decision, and effectively communicate decision to insured.

Claims Specialist

Location:	Springfield, Missouri
Education / Experience:	College degree required or equivalent industry experience or advanced degree. Insurance training required. Prior experience as a Bodily Injury Claims Adjuster required. Successful completion of requirements defined by Claims Career Path guidelines.
Specific Training:	Advanced training/experience in determining liability negotiating settlements and reviewing estimates. MS Word and Outlook experience/proficiency preferred.
Specific Abilities:	Advanced knowledge of policy forms, coverages, medical terminology and injury evaluation.
Specific Knowledge:	Ability to independently assess facts, and make decisions concerning coverage. Ability to work with insureds, claimants, attorneys and other professionals in an effective manner. Excellent oral and written communication skills required. Ability to plan, prioritize and organize.
Position Information:	Assume responsibility for complex injury claims, including soft tissue, serious fractures, fatalities, disfigurements, homeowner liability, umbrella, high limit policies, etc. Review facts of loss and details of coverage via the computer system. Determine investigative needs to assess liability and set proper reserves. Document computer log with results of review and intentions for handling. Contact relevant parties. Take recorded statement, discussing liability, any MIST issues, identify SIU factors, etc. Explain claims process, medical forms and coverages. Document contact with all parties. Send appropriate medical forms. Determine inspection needs, order police reports, scene investigation, take witness statements, review Material Damage photos, order medical reports, etc. Assess any follow-up investigative needs and continually assess appropriate reserves. Compile information for decision making with recognition/discussion of claims committee and reinsurance issues, where appropriate. Evaluate the medical injury exposure within guidelines, research & review appropriate statutes and case law for relevance to claim issues, and make appropriate and timely payments. Determine inspection needs, order police reports, scene investigation, take witness statements, review Material Damage photos, order medical reports, etc. Assess any follow-up investigative needs and continually assess appropriate reserves.

Field Home Owners Claims Representative

Location:	Monroe, LA
Education / Experience:	CCollege degree required or equivalent work experience. Insurance training/industry courses required.
Specific Training:	Property claims experience required. MS Word, Outlook, and Excel experience/proficiency preferred. Property valuation software proficiency required. Xactimate preferred.
Specific Abilities:	Have ability to collect and assess facts, make decisions concerning coverage and liability, and work with insureds, claimants, attorneys and other professionals in an effective manner. Must possess effective leadership skills, including the ability to properly organize priorities on a daily, weekly and monthly basis and be a team leader.
Specific Knowledge:	Must possess highly developed knowledge of appropriate state laws.
Position Information:	Assume responsibility for all Section 1 and Section 2 type claims. Assume responsibility for operation of independent field office. Review facts of loss and determine details of coverage via the computer system. Determine investigative needs to assess damages, cause of loss, and coverage. Order police reports, fire reports, determine scope of coverage, etc. Document claim file with results of review and intentions for handling. Personally contact relevant parties, where possible. Take recorded statement. Explain claims process and coverage. Begin investigation and identify SIU indicators, etc. Document claim file. Personally conduct field investigations, unless independent adjuster assignment is deemed in the best interest of the customer and the company. Assess salvage/subrogation potential and monitor to conclusion. Complete risk evaluation for underwriting and claims purposes. Document claim file. Prepare field report (including estimate and other documentation, etc.). Document claim file. Effectively communicate claim adjustment to all relevant parties, handling to conclusion. Document claim file.

Staff Appraiser

Location:	Monroe, LA
Education / Experience:	Post-secondary education or equivalent work experience required.
Specific Abilities:	MS Word, Excel and Outlook experience/proficiency preferred. Automotive estimating software and automotive evaluating software experience/proficiency required; prior industry experience required.
Specific Knowledge:	Must have a working knowledge of automotive, marine, and recreational vehicle losses. Effective analytical skills required. Excellent communication skills required. Ability to plan and organize priorities.
Position Information:	Assume responsibility for physical damage workflow between external and internal customers for assigned territories with low level of direction from material damage personnel and unit manager. Accurate and timely completion of material damage assignment within specified company time frame. Review material damage file via computer. Follow special instructions per MIST, Fire/Theft, ACE, Vandalism etc. and follow all appraiser guidelines. Maintain supplemental volume and average supplemental payment per company guidelines. Identify appraise and pay files. Follow company guidelines including accurate issuing of check and proper follow up with appropriate claims personnel. Identify and resolve appraisal problems through direct communication with material damage personnel, shops and external customers. Assure a high level of professional communication and service to internal and external customers. Monitor and efficiently handle work queues. Follow up as needed through computer system, telephone and personal contact with material damage personnel. Properly maintain company equipment.

Staff Appraiser

Location:	Minneapolis, MN
Education / Experience:	Post-secondary education or equivalent work experience required.
Specific Abilities:	MS Word, Excel and Outlook experience/proficiency preferred. Automotive estimating software and automotive evaluating software experience/proficiency required; prior industry experience required.
Specific Knowledge:	Must have a working knowledge of automotive, marine, and recreational vehicle losses. Effective analytical skills required. Excellent communication skills required. Ability to plan and organize priorities.
Position Information:	Assume responsibility for physical damage workflow between external and internal customers for assigned territories with low level of direction from material damage personnel and unit manager. Accurate and timely completion of material damage assignment within specified company time frame. Review material damage file via computer. Follow special instructions per MIST, Fire/Theft, ACE, Vandalism etc. and follow all appraiser guidelines. Maintain supplemental volume and average supplemental payment per company guidelines. Identify appraise and pay files. Follow company guidelines including accurate issuing of check and proper follow up with appropriate claims personnel. Identify and resolve appraisal problems through direct communication with material damage personnel, shops and external customers. Assure a high level of professional communication and service to internal and external customers. Monitor and efficiently handle work queues. Follow up as needed through computer system, telephone and personal contact with material damage personnel. Properly maintain company equipment.

Divisional Support

The Divisional Support area handles claims litigation (Litigation Unit), special investigation of alleged fraud, arson, etc. (SIU Unit), claims involving minor impact and soft tissue injuries (MIST Unit), claims involving agents' errors or omissions (E & O Claims), and legal matters involving the corporation.

Current Openings in Divisional Support:
Administrative Assistant - Commercial/Agribusiness Claims

Location:	Springfield, Missouri
Education / Experience:	High School-specialized training desired. Dictation experience desired. Minimum 2 years experience in an administrative position (with insurance experience preferred)
Specific Abilities:	Expected to function with a minimum amount of supervision. Minimum 2 years experience in an administrative position (with insurance experience preferred). MS Word/Outlook/Excel working experienced. Keyboarding (at least 50 wpm). Technical Communication Skills. Ability to Plan, Prioritize, and Organize; Handle multiple priorities, detail oriented with superior organizational and prioritizing skills. Manageability (dependable, the ability to follow procedures). Motivation (energy, dedication, competitiveness, tenacity, team player, pride in oneself). Ethics / High Integrity. Ability to work with others. Must be able to work with the public and company personnel cordially and respectfully.
Position Information:	Receive and set-up new claims for assignment within the Department Maintain manual diary system for Claims Managers Maintain weekly/monthly claim activity reports of file activity of reserves, payments, closings Maintain work status reports including inventory listings and other reports as requested to monitor department performance Maintain listing of specific production numbers such as subrogation referrals, CCR referrals, Litigation inventories, Audit/quality results, survey results, underwriting notifications Prepare files for imaging, drop files for imaging, advance index images to appropriate location Match and set diaries for Insurance Department Complaint letters, and keep an active log to monitor proper response. Make extra copy of complaint and response for company reference.

Claims Investigator

Location:	Springfield, Missouri
Education / Experience:	Some college preferred with emphasis in criminal justice. IIA, FCLA or FCLS designation desired. Prior experience handling suspicious insurance claims is preferred, including previous training or experience in determining liability, negotiating settlements, reviewing estimates and understanding medical terminology.
Specific Abilities:	Availability to travel, sometimes on short notice, to attend mediations, depositions, trials, examinations under oath and testify at civil and criminal proceedings. Organize and participate in fraud awareness training as required. Good claims investigative skills. Capacity to obtain and maintain licenses in all states in which we do business. Ability to handle auto and homeowner first and third party claims to conclusion including litigation. Ability to negotiate claim settlements effectively with attorneys. Must be able to work with defense attorneys, the public and company personnel cordially and respectfully. Must have high level of organizational and task-management skills with attention to detail. Ability to analyze, interpret, and evaluate information from various sources. Must have excellent communication skills, both written and oral. Ability to work independently and in a team environment under tight deadlines. Must be able to use a PC effectively including Word, Excel and Outlook. Ability to type 40 wpm.
Specific Knowledge:	Experience or training in fraud prevention, detection, and investigative techniques preferred. Knowledge of policy form and coverages with background in multi-line claims handling preferred. Medical terminology is helpful.
Position Information:	Plan, organize, and conduct investigations of suspicious claims/matters while maintaining proper reserves. Recommend disposition of suspicious claims/matters in a prompt and expeditious manner. This can include the evaluation, adjustment, and negotiation of claim/lawsuit files. Testify in civil and criminal matters, attend mediations, depositions, settlement conferences, and trials. Maintain and pursue technical competency by attending insurance fraud training schools, seminars and company sponsored courses. Develop and maintain liaisons with NICB, State Fraud Bureaus, company personnel, and the industry. Organize and participate in fraud awareness training as required. Utilize computer generated reports and work with company personnel to assist in the detection of suspicious claims. Assist in the selection of approved attorneys and independent investigators.

Claims Representative – Agribusiness/Commercial Property

Location:	Springfield, Missouri
Education / Experience:	Four-year college degree required or equivalent work experience. Insurance Training required including completion of INS, AIC, AEI or CPCU courses and Industry designations such as the General Certificate of Insurance.
Specific Knowledge:	Extensive knowledge of policy interpretation and knowledge of applicable policy forms and interpretation. Prior experience required as a property claims adjuster. Claims Adjusting Experience expected. MS Word/Outlook Experience. Keyboarding (at least 30 wpm).
Position Information:	Reviewing facts of loss and details of coverage via computer system. Determining investigative needs to assess liability. (This could include prioritizing the type of investigation that should be considered based on the type/severity of claim, including: recorded statements, scene photos, scene investigation, scope of loss, origin and cause or reconstruction expert reports.) Determining investigative needs to evaluate cause of loss, coverage, and related damages. The activity log should be documented with the results of any review and intentions for handling to adequately demonstrate compliance with insurance rules and regulations of various jurisdictions. Contact should be made to relevant parties to discuss the claim, and take recorded statements regarding the facts of the accident and regarding any relevant coverage issues. The contact should include recognition of and discussion of liability, any injuries, and recognition of and discussion of SIU indicators where appropriate. That contact and discussion should be documented in the claim file. Determining physical inspection needs, order Police Reports, Fire Reports, scene photos, take witness statements, review photos, engage experts etc. Assess any follow-up investigative needs based on initial information. Gathering all relevant information for decisions. This involves reviewing the investigation and any injury evaluation and verifying that all reasonably appropriate available information that could be obtained has been obtained to properly assess coverage, liability, and damages.

Claims Representative Assistant - Commercial/Agribusiness Claims

Location:	Springfield, Missouri
Education / Experience:	High School-specialized training desired. Dictation experience desired. Minimum 2 years experience in an administrative position (with insurance experience preferred)
Specific Training:	Expected to function with a minimum amount of supervision. Minimum 2 years experience in an administrative position (with insurance experience preferred). MS Word/Outlook/Excel working experienced. Keyboarding (at least 50 wpm). Technical Communication Skills. Ability to Plan, Prioritize, and Organize; Handle multiple priorities, detail oriented with superior organizational and prioritizing skills. Manageability (dependable, the ability to follow procedures). Motivation (energy, dedication, competitiveness, tenacity, team player, pride in oneself). Ethics / High Integrity. Ability to work with others. Must be able to work with the public and company personnel cordially and respectfully.
Position Information:	Receive and set-up new claims for assignment within the Department Maintain manual diary system for Claims Managers Maintain weekly/monthly claim activity reports of file activity of reserves, payments, closings Maintain work status reports including inventory listings and other reports as requested to monitor department performance Maintain listing of specific production numbers such as subrogation referrals, CCR referrals, Litigation inventories, Audit/quality results, survey results, underwriting notifications Prepare files for imaging, drop files for imaging, advance index images to appropriate location Match and set diaries for Insurance Department Complaint letters, and keep an active log to monitor proper response. Make extra copy of complaint and response for company reference.

Human Resources

The Human Resources Department is responsible for Team Member recruitment, hiring, benefits and salary administration, employee services, employee relations and communications, corporate training and development efforts, coordination and communication of corporate continuous improvement initiatives, and security.

Current Openings in Human Resources:
Human Resources Supervisor

Location:	Springfield, Missouri
Education / Experience:	Bachelor’s degree in Human Resources Management or related field required. A minimum of 5 years human resources experience with emphasis in recruitment, selection, and benefit administration is required. Supervisory experience required. PHR or SPHR Certification is preferred.
Specific Knowledge:	Strong working knowledge of all Employment Laws and Regulations.
Specific Abilities:	Must have PC knowledge, including experience with Microsoft Word, Excel, Outlook and PowerPoint. Experience with HRIS software is preferred. Must be able to type at least 50 wpm. Must possess excellent verbal and written communication skills. Must portray a positive and professional image of ANPAC at all times. Must have excellent leadership ability to assist in the management of HR processes and systems.
Position Information:	Supervise recruitment and benefits, ensuring the achievement of individual and department goals. Provide weekly Recruiting Activity Report to President’s Council. Supervise switchboard operations, ensuring excellent customer service. Supervise HR systems, i.e. Claims Security, TIME System, and Physical Security System, ensuring accuracy and confidentiality of data. Set challenging goals, conduct job performance reviews, and administer salaries for staff. Provide recruiting support for exempt-level positions by screening, testing, and referring qualified candidates for manager selection. Perform background checks and make job offers. Administer position control for all divisions. Coordinate job advertisements, updates to web site/intranet/HR Hotline, and participation in Career Fairs. Administer termination process. Conduct exit interviews Assist with various ANPAC Programs (i.e., Earning Your Wings, Benefits Fair, etc.)

Information & General Services

Information Services handles all phases of the insurance operation that deal directly with ANPAC's mainframe computer system. Telecommunications and PC support services are also housed in this division. The General Services area includes mailroom services, the print shop, and purchasing/supplies inventory.

Current Openings in Information & General Services:
Associate Programmer

Location:	Springfield, Missouri
Education / Experience:	Bachelor of Science Degree required with CIS major preferred, or at least six (6) months programming experience. Knowledge of insurance operations a plus.
Specific Knowledge:	Coding proficiency skills in one or more of the following languages: COBOL, DB2, Visual Basic, JAVA. Data modeling and/or data warehouse experience a plus.
Specific Abilities:	Ability to work independently through self-motivation and to be an effective member of a team. Good oral and written communication skills. Good analysis and problem solving skills. Ability to plan, prioritize and organize workload.
Position Information:	Effectively participate in formal and informal learning processes. Receive and clearly understand written and some verbal programming specifications, seeking clarification from senior personnel when needed. Assume responsibility for completing assig